BK FAQ
Below is a list of frequently asked questions about BearKomplex and our products.
If your question is not answered on this page, feel free to email us at GetBetter@BearKompleX.com
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
We typically ship orders the same day (if placed by 2PM CST) or next business day. We use USPS Priority Mail, so domestic shipments should arrive in 3-5 business days, from the time of shipment. International orders take 6 to 10 business days to reach the country of destination, then has to clear customs. The speed of clearing customs depends on the particular country. We also have different shipping options available if you need the item faster than standard shipping.
HOW TO CARE FOR AND CLEAN GRIPS?
Grips can be washed with dish soap and water and should only be air dried.
DO YOU HAVE RESELLERS OUTSIDE THE USA?
Absolutely! We have a growing list of international representatives. Please email us at GetBetter@BearKompleX.com to find the retailer near your location.
WHAT IS YOUR RETURNS AND EXCHANGES POLICY?
If the grips are not used and free of chalk, water, and sweat, you can return them for a store credit or exchange. Please fill out the necessary paperwork that can be found under return/exchanges on the bottom of the home screen.
WHAT IF MY GEAR GETS DAMAGED?
We stand behind our products and care about our customers. If your gear gets damaged from normal use within 30 days, please contact us for a replacement. If an issue occurs outside of this timeframe and you think your situation is unique, please contact us at getbetter@bearkomplex.com. We will work with you.
HOW LONG SHOULD MY GRIPS LAST? HOW LONG SHOULD MY KNEE SLEEVES LAST?
Your grips should last 4 to 6 months dependent on intensity and volume of training. They may last longer. You have to consider that you are exerting a lot of force and friction on a piece of material that is around 2mm in thickness. Therefore; they are not indestructible despite our best efforts to make a durable product.
Your knee sleeves should last 6 months dependent on intensity and volume of training. Please keep in mind, you are squatting, lunging, snatching, etc in the sleeves and all that weight and force has to go somewhere.
WHAT IS THE DIFFERENCE BETWEEN 2 AND 3 HOLE GRIPS?
The choice between the 2 and 3 fingers comes down primarily to where your calluses are or where you rip. The 2 hole grips are worn on the middle finger and ring finger. For the 2 hole, the buckle should be on the outside of the wrist. The 3 hole grips are worn on the first three fingers normally. With that being said, you can wear them on the middle, ring, and pinky if that is preferred. These grips are to be worn so the cut out is by the thumb. Please note, the grips do not say R or L to indicate the hand, the L will indicate a size large if that is what size is ordered.
WHAT IS THE DIFFERENCE BETWEEN THE LEATHER, BLACK DIAMOND, CARBON, AND SUEDE LEATHER GRIPS?
Leather (tan or grey)- Great for Speal or raw steal bars. They break in like a baseball glove, better with sweat, chalk, and love.
Black Diamond (neon yellow strap) - Grippiest grip. Perfect for powder coated or slick bars. Use these in competitions when you don't know what kind of bar to expect.
Carbon (orange strap grips)- Also perfect for powder coated or slick bars. More flexible than BD. Use these in competitions when you don’t know what kind of bar to expect.
Suede Leather- (black grip with either purple, green, or black strap)- Our thinnest grip, excellent on all bar types and hold chalk really well.
I AM RIGHT BETWEEN SIZES, WHAT DO I DO?
The grips are designed to fit true to size and still give sufficient fold to create the dowel effect. Let's say you are right at 4.5 inches in palm length you will do fine with a medium. However, there are two things to consider. If you prefer a larger fold than average, then size up. If you have very thick hands, sizing up would be recommended.
WHAT IS THE DIFFERENCE BETWEEN 5MM AND 7MM KNEE SLEEVES?
5mm and 7mm refer to the thickness of the knee sleeves. 5mm are a bit thinner and provide great support while being flexible for metcons and more movement. 7mm are our thickest knee sleeves and are perfect for heavy weights and movements. Think of PRing your back squat.
WHAT IS THE DIFFERENCE BETWEEN 4 inch AND 6 inch BELTS?
Both belts offer a supreme amount of support and compression. Typically, the 4 inch belts are approved for lifting events and sanctioned CrossFit competitions. If you are just working out at a gym and not competing, the 6 inch belt provides fantastic support. The 4 inch belt is better to be worn in a workout while the 6 inch is for big lifts.
WHAT DOES THE OPTION TO PAY WITH INSTALLMENTS MEAN?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR, no hidden or late fees, and eligibility check has no impact to credit.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
HOW DOES PAYING IN INSTALLMENTS ON SHOP PAY WORK?
How it works
- Add items to your cart
- Check out with Shop Pay
- Choose to pay in 4 installments
Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. You will get an email reminder before each payment to keep you in the know!
WHICH PAYMENT METHODS ARE ACCEPTED IF I USE THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?
The installments option on Shop Pay is available on debit and credit cards.
WHICH PURCHASES CAN I PAY IN INSTALLMENTS ON?
Any product with the Shop Pay Installments option on the product page can be purchased using this payment method.
MY INSTALLMENTS PAYMENT USING SHOP PAY WAS REJECTED - WHY?
Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. Bear Komplex has no control over this process, but you should receive an email from Affirm detailing why your payment was rejected.
WHAT HAPPENS IF I NEED TO MAKE A RETURN ON MY ORDER THAT WAS PAID IN INSTALLMENTS?
If you need to return an item before paying off the installments, you will be issued out a store credit for the return as usual. However, you will still need to continue to make the payments until the order is paid off.
HOW CAN I MANAGE MY SHOP PAY ACCOUNT OR CHANGE PAYMENT METHODS AND ADDRESSES?
You can manage all of these settings through the Shop portal here.
ARE THERE LATE FEES?
No, there are no late fees if you miss a scheduled payment.
WILL THIS AFFECT MY CREDIT SCORE?
No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.
I HAVE OTHER QUESTIONS ABOUT PAYING IN INSTALLMENTS ON SHOP PAY.
If you have more questions about installment payments on Shop Pay, you can refer to help pages here or here.
Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/
WHERE ARE YOU LOCATED?
Please email us at GetBetter@BearKompleX.com to find the retailer near your location. Our headquarters is located at 1001 E Summit St Crown Point, IN 46307
